Privacy Policy
This policy explains how HalloVelo handles information when you plan and navigate bicycle rides.
1. Controller and contact
2. Information the app processes
- Location and motion: precise location, direction, altitude and speed are used to choose endpoints, follow your position, recalculate routes and provide navigation. With permission, location may continue while navigation runs in the background.
- Route requests: searches, coordinates, route endpoints and route geometry are sent to mapping and public geodata services to find places, calculate routes, identify Veloland segments and obtain elevation data.
- On-device information: recent places, preferences and learned cycling speeds by gradient are stored locally on your device.
- Support communications: if you email support, we receive the information and attachments you choose to send.
3. Why this information is used
It is used only to provide search, route planning, Veloland information, elevation profiles, turn-by-turn navigation, personal arrival-time estimates, settings and support.
4. Services and recipients
HalloVelo has no developer-operated location-history server. Route and search information may be processed by Apple Maps. Elevation and Veloland data are requested from Swiss federal geodata services; see the geo.admin.ch terms. If you contact us, your email provider and ours process the message. These providers process information under their own terms and applicable law. Apple may process information outside Switzerland or the EEA as described in its privacy policy.
5. No tracking or sale
HalloVelo has no account, advertising or third-party analytics SDK. We do not sell personal information or use it to track you across other companies’ apps and websites.
6. Retention and deletion
Recent places, preferences and learned speeds remain on your device until you clear or reset them in Settings, delete the app, or iOS removes its data. We do not retain a copy of your location history on our servers. Support messages are kept only as long as reasonably needed to answer the request and meet legal obligations. Apple and geo.admin.ch determine retention for information they process.
7. Your choices and rights
You can change location access in iOS Settings, clear recent places, reset learned ride data and reset app settings. Removing location permission limits route planning from your position and live navigation. You may ask us for access, correction or deletion of personal information held by us by emailing the address above. You may also contact the Swiss Federal Data Protection and Information Commissioner.
8. Security, children and changes
HalloVelo relies on iOS protections and sends service requests over encrypted network connections. The app is not designed to collect information from children and does not require an account. We may update this policy when the app or legal requirements change; the date above identifies the current version.